FAQs
What payment methods do you accept?
We accept PayPal and all major credit/debit cards (Visa, Mastercard, American Express, Discover).
What is your ordering process?
Ordering is simple:
Select your desk or table size and finish.
Add to Cart.
Enter your shipping details (Please ensure your Phone Number is correct for delivery).
Select shipping method and complete payment.
What should I do if I made a mistake on my order?
Because we process orders very quickly (same-day for orders before 2:00 PM GMT-8 PST), please email us immediately at support@mimontee.com with the subject line “URGENT: UPDATE ORDER”. Our team will try to assist you before the item ships.
Can I change or cancel my order?
You may request to change or cancel your order within 12 hours of placing it, provided that a shipping label has not yet been generated. Once your order has been packed and handed to the carrier, we cannot cancel it. You would need to follow our Return & Refund Policy after receiving the item.
When will I get my tracking number?
Unlike made-to-order furniture that takes weeks, our items are Ready-to-Ship.
Please allow 1–3 business days for us to inspect, palletize, and ship your order.
Once shipped, you will receive an email with your Tracking Number (or Freight PRO Number).
Do you alert us once our order ships?
Yes! You will receive a Shipping Confirmation email the moment your table leaves our warehouse.
Why has the tracking status not been updated?
Standard Delay: Please allow 24–48 hours after receiving your email for the carrier to scan the package.
Freight Shipments: If your table is traveling by truck (LTL), tracking updates may be less frequent than standard parcels. It often updates only when arriving at major terminals. If there is no movement for over 5 business days, please contact us.
How is the furniture delivered?
Small Items: Delivered to your door via FedEx/UPS Ground.
Large Tables: Delivered via Curbside Delivery. The driver will unload the pallet at the end of your driveway. Important: They will call you beforehand to schedule a delivery appointment.
I have not received my order yet, what should I do?
First, check your tracking link.
If it says “Delivered”: Check your porch, garage, or ask neighbors.
If it’s a Freight shipment: Ensure you didn’t miss a call from the carrier to schedule the appointment.
Still missing? Email us at support@mimontee.com and we will investigate immediately.
What if my order arrives damaged?
Solid wood is durable, but shipping accidents happen.
Action Required: Please inspect the box upon delivery. If you see visible damage, write “DAMAGED” on the receipt or refuse the shipment.
Concealed Damage: If you open the box and find a defect, email us photos at support@mimontee.com within 48 hours. We will send a replacement part or a new table free of charge.
What is your return and refund policy?
We offer a 30-Day Return Policy.
Defects: We cover all costs for damaged or incorrect items.
Change of Mind: If the table doesn’t fit your space or style, you may return it. However, the item must be unassembled and in its original packaging. The customer is responsible for return shipping costs.
Please read more in Return & Refund Policy.
What if I received the wrong product?
We apologize for the mix-up! Please email us at support@mimontee.com with a photo of the item you received. We will arrange a pickup of the wrong item and ship the correct one to you immediately.
What should I do in case of late or missing refunds?
Refunds typically take 5–10 business days to appear on your statement after we process them.
If you haven’t received it after 10 days, please contact your bank first (processing times vary).
If the bank sees no pending transaction, contact us at support@mimontee.com for a transaction ID reference.
